The text discusses the challenges that Gen Z workers face when it comes to using basic office tools, particularly office printers. Many younger workers are more comfortable with mobile apps and user-friendly software, but struggle with desktop computing, scanning, and printing. This lack of familiarity with traditional office technology has led to feelings of “tech shame” and a reluctance to ask for help. Surveys indicate that many young workers feel underprepared in terms of technical skills for the workforce. However, despite these challenges, Gen Z workers are often willing to learn and adapt quickly to new skills.
| Signal | Change | 10y horizon | Driving force |
|---|---|---|---|
| Gen Z workers struggle with traditional office technology | Shift in technology literacy and skills | Gen Z workers will become more proficient with traditional office technology | Lack of formal education and reliance on user-friendly apps |
| Tech shame and feeling judged for tech issues | Attitude towards seeking help | Young workers will be more confident in seeking help for tech issues | Social stigma and pressure to be tech-savvy |
| Lack of digital skills education in formal education | Gap in digital skills education | Education systems will prioritize digital skills training | Lack of emphasis on digital skills in current education systems |
| Young workers find traditional office technology difficult to use | Difficulty in adapting to traditional office technology | Young workers will become more familiar with traditional office technology | Lack of exposure and experience with traditional office technology |
| Young workers rely on older colleagues for assistance | Generation gap in tech skills | Young workers will become more self-sufficient in tech skills | Collaboration and knowledge sharing between generations |
| Young workers expect technology to be easy to use | Expectation of user-friendly technology | Young workers will become more adaptable to different technology interfaces | Influence of user-friendly apps and social media |
| Young workers avoid using office technology due to lack of knowledge | Avoidance of office technology | Young workers will become more confident in using office technology | Shyness and fear of judgment |
| Workshops and training sessions unite multi-generational employees | Bridging the generation gap in tech skills | Multi-generational workforce will have a better understanding and appreciation for different technological experiences | Promoting empathy and understanding between generations |
| Gen Z workers are fast learners despite initial struggles | Adaptability and learning capabilities | Gen Z workers will continue to quickly learn and adapt to new skills | Familiarity with trial and error and exposure to various technologies |